Account Deletion Request

Delete Your Account

We respect your right to control your personal data. You can delete your account in the app or open a prepared email request below. What is removed depends on whether you own a shop or use one as a team member or customer. This applies to both the BeSpoke Admin and BeSpoke customer apps.

Delete Directly in the App

Go to Profile → Delete Account. The in-app flow verifies your signed-in account and starts deletion immediately without a manual review.

What Gets Deleted

For every account:

A minimal deleted-account marker and account timestamps remain so we can prevent accidental restoration and document that deletion occurred.

If you own the shop: the shop and its shop-scoped customers, orders and jobs, measurements, payment and expense records, catalogue, tailor assignments, SMS delivery records, and uploaded media are erased.

If you do not own the shop: the shop and its business records remain for the owner and other authorized team members. Your profile is deleted or anonymized and your access is removed.

Minimal anonymized security, deletion-audit, and provider anti-replay records may be retained where needed for fraud prevention, legal compliance, and system integrity.

Important

Account deletion is permanent and irreversible. Once processed, deleted data cannot be recovered.

If you own a shop, resolve active orders and export anything you need first. Account deletion does not cancel a Paystack, Stripe, Apple, or Google subscription automatically; cancel it through BeSpoke subscription management or your app-store subscription settings before deleting the account.

Before a Team Member Deletes an Account

Processing Timeline

Request Received We'll send a confirmation email within 24 hours.
Verification (1-3 days) We verify your identity to protect against unauthorized requests.
Data Deletion (up to 30 days) Account profile fields and uploads are removed; shop records are erased or preserved according to your role as described above.
Confirmation We'll send a final confirmation once deletion is complete.

Request Account Deletion

Your email draft should now be open.

Review it and press Send in your email app to submit the request. We have not received your request until you send that email. If no email app opened, email support@bespokegh.com with your sign-in phone number and the subject “BeSpoke Account Deletion Request.”