Getting started with BeSpoke takes less than 2 minutes. No credit card required. Here's how to set up your tailoring business on the platform:

Step 1 — Start the Setup Wizard

1. Visit admin.bespokegh.com in your browser
2. Tap "Get Started" on the welcome page
3. You'll be taken straight to the Shop Setup wizard — no account needed yet

Step 2 — Fill In Your Shop Details

The wizard guides you through three quick setup steps before you create your account:

1. Shop Details — Enter your business name, choose your custom URL slug (e.g., kofi-tailors.portal.bespokegh.com), select your country, currency, and add contact info
2. Branding — Pick your accent colors, upload a logo, add a tagline and background image (all optional, can be done later)
3. Products — Choose starter product templates (Custom Suit, Dress Shirt, Trousers, etc.) or skip to add your own later

Step 3 — Verify Your Phone & Create Your Shop

1. Enter your phone number (Ghana, Nigeria, Kenya, or international)
2. Verify with the 6-digit OTP code sent to your phone
3. Tap "Create My Shop" to launch your tailoring business on BeSpoke

Step 4 — Set Up Payments (Optional)

Configure your bank or mobile money account to receive online payments. You can skip this step and set it up later from Shop Settings.

Step 5 — You're Ready!

That's it! You're now ready to:

• Add customers and their measurements
• Scan handwritten forms with AI to digitize measurements instantly
• Create orders and assign their items or services to tailors
• Record payments and generate PDF invoices
• Notify customers via WhatsApp when orders are ready
• Track your business with real-time analytics and reports
• Share your portal — customers can check order status at {your-shop}.portal.bespokegh.com

BeSpoke offers flexible plans designed to grow with your business. Start free and upgrade when you're ready — no pressure, no lock-in.

Compare Plans

The table shows Ghana web pricing first. International web prices are shown in US dollars; mobile pricing is set by your App Store or Google Play storefront. The Subscription screen always shows the amount and currency that apply before you continue.

How to Subscribe

On the Web

Navigate to Shop Settings → Subscription in the admin dashboard and choose a plan. Ghana and other supported African shops begin with the 30-day trial and use Paystack when a paid renewal is required. International web shops use Stripe. BeSpoke sends you to the correct secure billing page automatically.

On Mobile (iOS & Android)

Go to Profile → Manage Subscription in the app. Browse plans and subscribe via the App Store (iOS) or Google Play (Android). Your shop tier updates automatically once the purchase is verified. Download for iOS · Download for Android

Managing Your Subscription

• iOS: Manage or cancel via Settings → Apple ID → Subscriptions on your device.
• Android: Manage or cancel via Play Store → Subscriptions.
• Web: Tap Manage Billing in Shop Settings. Paid Paystack subscriptions open Paystack's management page; Stripe subscriptions open the Stripe billing portal.

Subscription Status

Your subscription status is displayed in Shop Settings with a color-coded badge:

• ● Active — Subscription is in good standing
• ● Trial — 30-day free trial period
• ● Canceling — Active until the end of the billing period
• ● Past Due — Payment failed; update your payment method
• ● Canceled — Subscription has ended; reverts to Free tier

BeSpoke Admin is your comprehensive command center for managing your bespoke tailoring business. It handles customers, orders, products, tailors, fabrics, payments, and reporting — all in one place. Each shop gets its own custom subdomain at {your-shop}.admin.bespokegh.com.

Login

Sign in with your phone number. You'll receive an OTP code to verify your identity. Only authorized staff can access the admin panel. After logging in, you'll be automatically redirected to your shop's custom subdomain.

Loading Screen

When the app starts, you'll see a branded loading splash with the BeSpoke logo, a progress bar showing download progress, and helpful tips about your app's features. The tips rotate every few seconds — look out for suggestions like "Add your first 5 customers to unlock insights" and "Set up Mobile Money to accept payments instantly." Once the app finishes loading, you'll be taken straight to your dashboard.

Dashboard

The dashboard adapts to your shop and answers one question first: what needs me right now? It is organised into four zones — Focus (your day at a glance), Pulse (this week's numbers), Do (your highest-value next actions), and Navigate (every section of the app).

Today at a Glance

For an established shop, the top of the dashboard shows a Today card that surfaces what needs attention — orders that are overdue, orders due today, and payments to collect. Tap any row to jump straight to that list. When there's nothing urgent, it simply says "You're all caught up" and offers one growth suggestion (like asking happy customers for a Google review). Brand-new shops see the guided First Sale flow here instead.

All Sections

Below your actions is the All sections grid — tap any tile to open Orders, Customers, Payments, Calendar, and the rest. Brand-new shops start with just the essentials (Orders, Customers, Payments, Calendar) plus a "Show all sections" button, so the first screen stays focused; every section is one tap away and the full grid appears automatically once you've made your first sale.

When your shop is brand new, the home screen shows a focused First Sale momentum flow instead of a long setup checklist. It takes you from a client's name to a reviewed order and invoice, then disappears automatically once your first payment lands.

The 3-Step Flow

1. Start the order — Choose an existing client or add a new client's name without leaving the order.
2. Add and review the work — Choose a catalogue item with its image, or describe a one-off item, then confirm the quantity, price, ready date, and total.
3. Send an invoice — Generate a PDF invoice and share it via WhatsApp to get paid.

Each step is tappable and marks itself complete as you go, so you always know what's next. If you start with only a name, the order can still move forward; add phone, email, or location later from the new client's profile.

The home screen surfaces a short list of Top Actions — the highest-value things to do next for your shop right now. The list automatically reorders itself as your shop matures, so the most urgent and useful actions always rise to the top.

How Actions Are Ordered

• Urgency first — Overdue orders and items needing attention appear at the top.
• Get paid — Record outstanding payments next.
• Build your base — Add or AI-scan more customers.
• Everyday actions — Common day-to-day tasks like creating orders.
• Grow — Recurring work and growth prompts once the basics are covered.

Top Actions are also permission-filtered — you only ever see actions your role is allowed to perform.

The first time an important feature is available to your shop, BeSpoke may show a short guided spotlight pointing to its real on-screen action — like navigation, Top Actions, the AI scanner, or the guided Create order action.

Spotlights are designed to be quick and unobtrusive: each introduction appears once per feature, stays safely on-screen on any device, and can be dismissed immediately. This means an established shop can discover a useful new release without replaying its original onboarding.

Manage your complete client database. Each customer profile stores contact information, measurements, order history, and payment records.

Creating a Customer

Tap the + button on the Customer List page. Fill in the customer's name, phone number, and location. Tap Save to create the record. You can also upload a profile photo.

Editing Customer Details

Open any customer profile and tap the Edit (pencil) icon in the top bar. This switches from view mode to edit mode. Make your changes and tap Save — or press Back to discard.

Customer Photos

Upload multiple reference photos per customer. Tap the camera icon on the detail page to add images. Photos are stored in Firebase Storage and can be viewed full-screen by tapping them.

Measurements

Open a customer's body measurements from their profile. Standard measurements (including chest, waist, hip, around arm, shorts length and trouser length) and your shop's custom fields are together on one continuous screen. Edit the values, then tap Save and wait for confirmation.

Scanning Handwritten Forms

BeSpoke uses AI-powered form scanning to read handwritten intake sheets. You review the customer details and detected measurements before anything is saved. Handwriting can be missed or misread, so check the results against your original sheet. There are two ways to scan:

Mode A — Scan Measurements (Existing Customer)

From a customer's Measurements page, tap the scanner icon in the top bar. Choose Camera or Gallery. In Review Scan, inspect the detected values and their confidence indicators:

• Green — High confidence (≥ 85%) — still check against your sheet
• Yellow — Medium confidence (50–84%) — please verify
• Red — Low confidence (< 50%) — needs manual correction

Standard and numeric shop measurements can be used as destinations. Each detected paper label and its original reading stays available in review, including labels without a confident match. Inspect all paper labels to check a match that already looks correct. Edit the values, resolve the highlighted readings, then tap Save Measurements. Scan Next Form is available after the save is confirmed.

Match Paper Labels Once, Reuse Them

1. In Review Scan, tap Use as… beside an unmatched reading, or Change beside a current match.
2. Search for the existing app measurement. For example, match Around arm → Around Arm, S.length → Shorts Length, or Trouser length → Trouser Length. Check what the label means on that particular sheet; similar words are not always the same measurement.
3. Check the number and its destination unit. No conversion is automatic. When a known sheet unit differs from a known field unit, enter and confirm the value in the destination unit. If the field's unit is not specified, verify it with your shop rather than assuming inches or centimetres.
4. Choose Use this time for this scan only. Owners and admins can instead choose Use & remember for the named shop. Other staff can use a match for this scan without changing shared settings. Remembering a match needs a connection.

Saved matches belong only to that shop and can be limited to Any section, Upper body, Arms or Lower body. They guide later scans; they do not rename your app fields or rewrite past customer measurements.

To adjust a saved match later, open Measurements → Measurement options → Paper labels, or tap the label icon in Review Scan. Owners and admins can add, change or remove matches. If another admin has changed the settings, reload before saving your edit. A deleted measurement is shown as unavailable: choose another destination or remove its saved match.

Mode B — Full Intake Scan (New Customer)

From the Customer List, tap + → Scan Intake Form. Review the detected name, phone, email, location and measurements. Scanning alone does not save a customer. When you save:

• Check any suggested existing customer; a shared phone number does not necessarily mean the same person
• Choose the existing customer or the shared-contact/new-person option when offered
• Wait for save confirmation before finding the saved customer or scanning another form

Interrupted Scans and Poor Connections

Unfinished detected readings and your edits are kept in encrypted recovery on the same device, scoped to the same signed-in account, shop and scan destination. Reopen Scan to resume without photographing the sheet or using AI quota again. The original photo is not stored in recovery; keep your paper or photo available for checking. Recovery is not a cloud backup and is not available on another device.

A recovery copy is not a confirmed customer or measurement save. If the app cannot keep a recovery copy, keep the review open until you can save. If a save has started and the connection drops, use the existing pending-save recovery before starting again. Do not create the same customer or import the same forms again while the result is uncertain. Confirmed saves cannot be replayed as new intakes from an unfinished draft.

Track every order from creation to completion. Filter by status (Draft, Confirmed, In Progress, Completed), view overdue items, and manage bulk operations.

Adding or Editing Work Afterward

The guided screen creates each trackable line for you. From the order detail page, tap Add item (or Add service for alterations) to add more work. Each item card keeps its picture, quantity, price, status, and tailor together. Tap More details only when you need the full editor.

Order Detail

The order workspace leads with the outcome: who the order is for, when it is promised, workshop progress, the total and balance, and one Next best step. That action changes with the order — for example, assign a tailor, start work, send the invoice, request the balance, or notify the client. Nothing has been removed: open Order details & more actions for the timeline, notes, payments, reminders, and the existing advanced tools.

Want a reference your team can recognise at a glance? The owner can enable custom order numbers. They appear prominently while the original reference stays available.

Changing Order Status

Update an order's status by editing the order and selecting a new status from the dropdown: Draft → Confirmed → In Progress → Completed. When you mark an order as Completed, you'll be offered to notify the customer via WhatsApp.

Payment History

The financial summary shows the order total, amount paid, and balance at a glance. Open Order details & more actions to see every payment or record another one. When money is still due, the next-step card also keeps Send invoice, Request balance, and Record payment close at hand.

Reassigning Tailors

Need to change who's making an item? Tap the tailor name on its card to open the tailor assignment picker. Search for a new tailor and tap Save; the item updates instantly without opening the full editor.

Deleting Records

All detail pages (Customers, Orders, Products, Tailors, Fabrics, Payments) feature a ⋮ overflow menu in the top-right when viewing a record. Tap it and select Delete — you'll be asked to confirm before the record is removed. This means you never have to enter edit mode just to delete something.

Bulk Operations

Long-press any item to enter bulk selection mode. Select multiple orders and apply batch actions like status updates or deletion.

Give orders a readable reference that fits your shop. Custom order numbers are optional and off by default. They are separate from the permanent order ID and original reference: existing links, payments, and alteration claim tags stay unchanged. If you leave the feature off, keep using BeSpoke as before.

Choose Your Shop's Format

1. Sign in as the shop owner. Open Shop Settings → Order numbers → Set up order numbers (or Edit order number format if already enabled).
2. Switch on Custom order numbers and watch the large example update as you choose a format.
3. Add a Prefix if wanted: up to eight letters A–Z or numbers 0–9. Leave it blank for PN2509U.
4. Choose First & last initials or All initials. For Perry James Nelson, these give PN or PJN.
5. Choose a Collection date format, then no Date separator or a hyphen. Turn Include payment letter on or off.
6. Check the example and tap Save. A connection is required to save the setting; if saving fails, your choices stay on the screen so you can retry.

Put the Date in Your Preferred Order

DD means day, MM means month, and YY or YYYY means a two- or four-digit year. Use DD and MM once each, with an optional year. Choose a preset or Custom token order…; use the separate Date separator setting rather than typing punctuation into the format.

The example is a preview, not a reserved number. BeSpoke assigns the final number after the order saves. Until then, the original reference remains available. An older app or an order whose collection date or payment state cannot yet be verified may keep its original reference; this does not by itself mean the order failed to save. Check the saved order before creating another one.

Payment Letters and Matching Initials

• U — unpaid: no settled payment. P — part paid: a settled payment below the total. F — fully paid: settled payments cover the total. Pending payments do not count, and an unpriced zero-total draft is not marked fully paid.
• The letter updates after a payment or refund is confirmed. The rest of an issued number stays fixed, even if you later edit the customer's name, collection date, or shop format. Always check the order's current date and payment history rather than relying on an old message.
• If different customers share initials, BeSpoke tries more letters from their names: Peter Nartey could receive PENA2509U when PN2509U is taken. The first order keeps its number.
• Repeat orders, identical names, or remaining clashes get a number such as PN2509-2U. Numbers are kept distinct within your shop and issued references are not recycled, including when a date repeats in another year.

Find and Share an Order

The custom number appears prominently in the order list, order detail, customer portal, invoices, and order-linked receipts and messages. Original reference remains visible for cross-checking. Customers still see only orders they are authorised to access.

On the Order List, open search, enter the full custom number, and tap Find exact order number to search this shop across all dates and filters. Typing still filters the loaded list; the exact search needs a connection. If it fails, keep the entered number and tap Try again when connected.

A previous number that was actually issued still finds the same order after its payment letter changes. For example, an old PN2509U message can find the order now shown as PN2509F. BeSpoke does not invent a PN2509P history if the order went straight from unpaid to fully paid.

If your shop takes in alterations and repairs — hemming, taking in, zip replacements — you can run them alongside your bespoke work. Alterations mode is optional and off by default: nothing changes for a shop that doesn't turn it on. When enabled, alteration orders bill from a price book of services instead of your product catalogue, and each order gets a claim tag so you can find the garment fast at pickup.

Turning It On

Open Settings → Services offered and switch on Alterations. Bespoke stays on — a shop always offers at least one workflow. Once Alterations is enabled, a Manage alteration prices button appears right below the toggle.

Building Your Price Book

Tap Manage alteration prices to open your service list. Add a service for each job you do — for example Trousers · Hem or Jacket · Take in sides. Each service has a garment, an operation, and a price. Prices can be one of three kinds:

Fixed — a set amount (e.g. ₵30). Starting at — a "from" price for jobs that vary (shows as "from ₵30"). Range — a low–high band you quote within. The kind you choose controls how the price is shown to you and the customer.

Creating an Alteration Order

Create an order as usual (tap + on the Order List, pick the customer). When more than one workflow is enabled, you'll see a workflow picker — choose Alteration. The order is now an alteration ticket.

Adding Services

On an alteration order, the Items section becomes Services. Tap Add service and pick from your price book — the price fills in automatically (you can adjust it; "from" prices are a starting point). Each service stays with its price and tailor, and the order total updates automatically.

Taking One In Fast (the quick way)

At a busy counter, use New alteration — it appears on your Home screen and on the + button on the Orders list once Alterations is on. It's a single screen built for speed: type the customer's name (we add them for you if they're new — phone is optional), tap the services from your price list, and press Take in garment. The claim tag is shown big so you can write it on the garment, and you can print or share the ticket for the customer. About a minute, start to finish.

The Claim Tag & Rack Location

Every alteration order is stamped with a short claim tag like AL-7Q3K when it's created. Write it on the physical ticket you clip to the garment. In the order's Ticket section you can also record a rack location (e.g. "Rack 3 · Slot B") so anyone can find the item.

Invoice & Pickup

The claim tag prints on the invoice under the order number, so the customer's copy carries their reference. If you've turned on the automatic "order ready" SMS (Settings), the message tells alteration customers what to bring: "Bring your tag AL-7Q3K."

Define your product catalog — each garment type you offer (Kaftan, Agbada, Shirt, etc.) with base pricing and descriptions.

Creating a Product

Tap + to add a new garment type. Enter the name, base price (in GHS), and an optional description. Upload product images to help your team identify each garment type.

Editing Products

Open a product and tap the Edit icon. Update the price, description, or images as needed. Products can also be soft-deleted — they'll be hidden from lists but preserved for historical records.

Manage your team of tailors. Assign jobs, track workload, and monitor completion rates for each tailor.

Adding a Tailor

Tap + to add a new tailor. Enter their name, phone number, and hire date. Upload a photo for easy identification. New tailors immediately become available for job assignments.

Assigning Jobs

When creating or editing a job within an order, select the tailor from the Primary Tailor dropdown. For complex pieces, you can also assign a Secondary Tailor. The Calendar view helps you see each tailor's workload before assigning.

Track your fabric inventory with shop-specific names, multiple photos, colors, source information, and quantity counts. Fabrics are sorted alphabetically by their displayed name, and search matches the name, known type, or color.

Naming a Fabric

Tap + and enter the Fabric name your team normally uses. The shared Fabric Type list is optional, so a missing type never blocks you from recording a new fabric. Existing records continue to display their type or color until you give them a name.

Adding Photos

Tap Add Photos to select several images from your gallery in one step. You can add more or remove individual photos before saving.

Record and track all payment transactions. See revenue stats, filter by date range, and identify outstanding balances.

Recording a Payment

You can record a payment two ways: from the Payment List (tap +) or from an Order Detail page (tap + in the Payments section). Select the customer, order, amount, and payment method.

Payment Methods

• Cash — Walk-in cash payments
• MoMo — MTN Mobile Money
• MoMo Pay — MoMo merchant payments
• POS — Card terminal payments
• Cheque — Bank cheques
• Bank Transfer — Direct bank transfers
• Paystack — Online payments for African shops (GHS, NGN, KES) — recorded automatically
• Stripe — Online payments for international shops (USD, GBP, EUR, etc.) — recorded automatically

Generating Receipts

From any payment detail, tap the receipt icon to generate a branded PDF receipt. You can print it directly or share it via WhatsApp.

Payment Settlement Setup

Shop owners must set up payment settlement to receive funds from online payments. The platform automatically detects your region and shows the appropriate setup:

• African Shops (Ghana, Nigeria, Kenya) — Connect your bank account or mobile money via Paystack. Verify your account, and payments are settled directly to your bank.
• International Shops (US, UK, EU, etc.) — Connect with Stripe. Complete identity verification through Stripe's secure onboarding, and payments are settled to your bank account.

Both gateways automatically split payments: the platform's commission fee is deducted at checkout, and the remainder goes directly to the shop owner. Commission rates depend on your subscription tier (Free: 5%, Pro: 3%, Business: 2%, Enterprise: 1%). Gateway processing fees (Paystack or Stripe) are deducted separately from your settlement.

Visualize your workload on a calendar. Switch between Month, Week, and Day views. Filter by Due Date or Order Date. Click any day to see the jobs scheduled.

View Modes

• Month — Grid overview with gold dot indicators per day. Badges show total and incomplete job counts.
• Week — 7-day strip with grouped job cards showing customer and product info.
• Day — Full scrollable list of all jobs for the selected date, with customer name, product, tailor, status, and price.

Date Mode Toggle

Switch between Completion Date (when orders are due) and Creation Date (when orders were placed) using the toggle at the top. Completion date is most useful for production planning.

KPI Strip

The animated counter strip at the top shows: Total jobs in the visible range, Overdue (past due date, not completed), Active (in progress), and Done (completed). Numbers count up with a slot-machine animation.

Day Detail

Tap any day to open a detail panel (bottom sheet on mobile, side panel on desktop). Each job card shows the customer, product, assigned tailor, status badge, and price. Long-press a day cell for a quick status breakdown popup.

The Reports dashboard provides comprehensive analytics: total revenue, collected vs. outstanding, customer growth, average order value, and repeat rate — all with interactive sparkline charts.

Key Metrics

• Total Revenue — Sum of all order values in the selected period, with a sparkline showing the trend over time.
• Collected — Total payments received vs. Outstanding (revenue minus collected).
• Average Order Value (AOV) — Total revenue divided by number of orders. Helps you understand your typical order size.
• Repeat Customer Rate — Percentage of customers who have placed more than one order. A key loyalty metric.
• Top Products — Ranking of garment types by sales volume, showing which products are most popular.

Date Range Filtering

Use the filter pills at the top: 7d (last week), 30d (last month), 90d (last quarter), 1y (last year), or All (all time). The entire dashboard — including all charts and KPI cards — updates instantly when you change the range.

Interactive Charts

Tap any sparkline chart to expand it into a full interactive view with data points you can explore. Revenue charts show trends over time, while the payment method breakdown helps you understand how customers prefer to pay.

Manage your account, switch between light/dark mode, emulate other roles for testing, and access user administration.

Appearance (Light, Dark & System)

Choose how BeSpoke looks from the Appearance control on the Profile page. Pick System (the default — the app matches your phone's light/dark setting automatically), or force Light or Dark. Both themes are hand-tuned for readability and an elegant, premium feel: light mode uses a warm ivory paper look, and dark mode uses a warm charcoal (not a harsh pure black) so it reads rich rather than gloomy. Your choice is remembered on that device.

Role Emulation

Admins can emulate the Sales or Viewer role to test what other team members see. Tap the role emulation option on your profile to switch perspectives — reports and user management tabs will hide when emulating non-admin roles. Tap again to return to Admin.

Help & Manual

The profile page links directly to this Everything Manual at bespokegh.com/manual and the Feedback tracker for reporting issues.

Global Search

Search across customers, products, and tailors from a single unified search bar. Results are grouped by category with instant client-side filtering — no network delay.

Configure your shop's branding, URL slug, and custom subdomain from Shop Settings in the sidebar (admin-only).

Order Numbers (Owner Only)

The Order numbers card opens an optional initials, collection-date, and payment-letter format with a live example. Only the shop owner can change it. See Custom Order Numbers for setup, date formats, collision handling, and how existing references are protected.

URL Slug & Subdomain

Every shop has a unique URL slug that determines its custom subdomain. For example, if your slug is kofi-tailors, your URLs become:

• Admin: kofi-tailors.admin.bespokegh.com
• Customer Portal: kofi-tailors.portal.bespokegh.com

To change your slug:

1. Go to Shop Settings
2. Edit the URL Slug field
3. The app checks availability in real-time — slugs must be unique across all shops
4. Tap Save — your new subdomain is provisioned automatically

Auto-Redirect

After logging in, you're automatically redirected from the base platform URL (admin.bespokegh.com) to your shop's custom subdomain. This ensures every shop owner always lands on their personalized URL.

Shop Branding

Customize your shop's appearance across the platform:

• Shop Logo — Displayed in the sidebar, invoices, and customer portal
• Accent Color — Tints buttons, links, and highlights throughout the app
• Contact Info — Phone number, email, and location shown to customers
• Currency — Sets the default currency symbol for prices and payments

Domain Architecture

The BeSpoke platform uses a three-tier domain system:

• bespokegh.com — Platform landing page
• {slug}.admin.bespokegh.com — Per-shop admin dashboard
• {slug}.portal.bespokegh.com — Per-shop customer portal

All subdomains are auto-provisioned when a new shop is created. Shop owners don't need to configure any DNS — the platform handles everything via wildcard DNS records and Firebase Hosting API calls.

The Get Found on Google wizard helps new customers discover your shop on Google Search and Maps. Open it from Shop Settings and follow the guided steps to create or claim your Google Business Profile.

Create or Claim Your Listing

If you don't have a Google Business Profile yet, the wizard walks you through creating one in minutes. If you already have a listing, the wizard helps you claim it so it's linked to your shop.

Auto-Detect Your Place ID

The wizard auto-detects your existing listing as you type your shop name and address, then captures your Google Place ID. This unique ID is what powers your one-tap review links and connects your shop to Google.

One-Tap Customer Reviews

Once your Place ID is saved, BeSpoke generates a one-tap Google reviews link. Share it with happy customers so they can leave a review in seconds — reviews are one of the biggest factors in being found and trusted on Google.

BeSpoke integrates directly with WhatsApp for customer communication. After creating an order, recording a payment, or marking an order complete, you'll be prompted to notify the customer instantly.

Send by SMS PRO

On the Pro plan you'll also see a "Send via SMS" button beside WhatsApp in every notify dialog. SMS reaches any phone — including customers who don't use WhatsApp or have no data — so your invoices, receipts and "your outfit is ready" messages always land. The message text is identical to the WhatsApp version, personalized with the customer's name, order number and amount.

Notify Customer

When an order is completed, a bottom sheet dialog appears offering to send a pickup notification via WhatsApp. The customer's phone number is pre-filled and the message is auto-composed.

Order Detail with Invoice

From any order detail page, tap the receipt icon in the top-right or use Send invoice in the next-step card to generate and share a PDF invoice. The invoice includes every item or service, pricing, payments, and the customer-portal link.

Payment Detail & Receipt

Each payment record shows the amount, method (MoMo, Cash, POS, etc.), associated customer and order, and date. You can generate and share a PDF receipt directly from here.

Invite team members with role-based access control. Assign roles like Admin, Viewer, or Customer to control what each person can see and do.

Invite a New User

Step-by-step:

1. Navigate to User Management from the sidebar (admin-only).
2. Tap the "Invite User" button in the top-right corner.
3. Enter the user's display name and Ghana phone number (format: +233...).
4. Select a role from the dropdown (Admin, Sales, Viewer, or Customer).
5. Tap Send Invitation.
6. A share dialog appears — send the invite link via WhatsApp, SMS, or copy to clipboard.

Understanding Roles

• Admin — Full access: can manage users, view reports, change settings, create/edit all entities, and access the feedback tracker.
• Sales — Can manage customers, orders, and payments. Cannot access Reports, User Management, or system settings.
• Viewer — Read-only access to all data. Cannot create, edit, or delete anything.
• Customer — Bespoke portal access only. Cannot access the admin panel.

BeSpoke takes your privacy seriously. You can permanently delete your personal account data. If you own a shop, that action also erases the shop; if you are a team member or customer, the shop's business records remain for its owner.

Account Deletion

To permanently delete your account:

1. Go to Profile in the app.
2. Scroll to the bottom and tap Delete Account (red text).
3. A confirmation dialog appears explaining what will be deleted.
4. Type DELETE (in capital letters) to confirm.
5. Tap the Delete My Account button.

Privacy Policy

Access the BeSpoke privacy policy at any time from Profile → Privacy Policy. The privacy policy is also available at bespokegh.com/privacy.html.

The policy covers:

• What data we collect and why
• How your data is stored and protected
• Third-party services used for hosting, messaging, payments, reliability, and consented marketing measurement
• Your rights to access, export, or delete your data
• How to request data deletion via email (support@bespokegh.com)

Data Security

• All data is stored in Google Cloud (Firestore) with encryption at rest and in transit
• Authentication is handled by Firebase Auth with phone OTP verification
• Each shop's data is isolated via Firestore security rules — one shop cannot access another's data
• Payment information is never stored in BeSpoke — all payments are processed through Stripe or Paystack directly

The Bespoke Portal is your customer-facing app. Clients access their orders, measurements, and payment history from any device.

OTP Verification

After entering their phone number, customers receive a 6-digit code for secure verification.

After signing in, customers see their personalized dashboard with active orders, total spent, next delivery date, and quick action tiles.

Customers can view all their orders with real-time status tracking and a complete payment history including payment method and date.

If the shop uses custom order numbers, customers see the assigned number prominently on their dashboard, order list, and order detail, with the original reference underneath. The same number is included on invoices and receipts linked to that order. Existing order links still work, and a custom number does not grant access to another customer's orders.

Customers can view and update their body measurements. The tailor can also update these remotely — changes sync instantly.

Manage personal information, view account details, and access the Gold Membership tier for premium benefits.

BeSpoke Gold is a premium annual membership that unlocks exclusive benefits for loyal customers. The price and perks are configured per shop.

Benefits

• 2-Day Express Delivery — All bespoke orders delivered within 2 business days
• Priority Queue — Your orders jump to the front of the production queue
• Exclusive Fabrics — Access to premium, limited-edition fabrics reserved for Gold members
• Dedicated Support — Direct WhatsApp line to your shop's senior stylists

Watch a complete walkthrough of the BeSpoke Admin app — from the dashboard through orders, customers, calendar, and business reports.

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See how customers experience the Bespoke portal — from the premium landing page through login, dashboard, orders, and measurements.

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See how admin actions are instantly reflected in the customer's Bespoke portal — from order management and invoice generation to the customer's real-time view.

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BeSpoke is designed to be self-service, but we're always listening. Whether you've hit a problem, have an idea for a new feature, or want to tell us something is confusing — your voice shapes the product. Here's how to reach us:

• This Manual — You're reading it! Available anytime at bespokegh.com/manual. Also accessible from the app's Profile page.
• In-App Feedback — Tap the feedback icon in the navigation bar to report a bug or request a feature. It's always visible — on the bottom bar (mobile) or side rail (desktop). Your report includes automatic context so the team can act fast.
• Issue Tracker — View all reported issues and track progress at bespokegh.com/feedback. Every report is visible so you can see what's being worked on.
• Email Support — Reach the team directly at support@bespokegh.com.

BeSpoke includes a built-in feedback system that makes it easy to report problems and suggest improvements. It works in both the Admin App and the Bespoke Portal — and it's how the platform gets better every week.

Reporting a Bug

Something broken? A button not working? An order not showing up? Report it in seconds:

1. Tap the feedback icon in the navigation bar — bottom of the screen on mobile, or next to settings in the side rail on desktop.
2. Select Bug as the type.
3. Enter a brief title describing the problem (e.g., "Payment not saving" or "Calendar won't load").
4. Add a description with more detail — what you were doing, what you expected, and what actually happened.
5. Tap Submit — the app automatically captures your context (see below).

Requesting a Feature

Have an idea that would make your workflow faster or your shop run smoother? We want to hear it!

1. Tap the feedback icon in the navigation bar.
2. Select Feature as the type.
3. Describe what you'd like — be as specific or general as you want.
4. Tap Submit.

Feature Request Examples

Not sure what to ask for? Here are real examples of features that came from user feedback:

• "Can I scan my handwritten measurement forms instead of typing them in?" → We built AI Form Scanning
• "I want to send WhatsApp messages when orders are ready" → We built WhatsApp integration with invoice sharing
• "Customers should be able to pay online" → We built Paystack & Stripe online payments
• "I need to see my revenue trends" → We built Business Reports with charts and export
• "Show me all my jobs on a calendar" → We built the Job Calendar with day/week/month views

What Gets Captured Automatically

You don't need to manually include any of these — the app records them for you to help the team resolve issues faster:

• Page — Which screen you were on when you submitted
• App Version — The exact version of the app you're using
• Device/Browser — Whether you're on mobile web, desktop, iOS, or Android
• Your Identity — Your name, phone, and role (so the team can follow up or test with your setup)
• Shop — Your shop name and ID, so the team can reproduce issues in your specific context
• App — Whether you submitted from Admin or Bespoke Portal

Tracking Your Issues

All submitted feedback is visible at bespokegh.com/feedback. Sign in with your phone number to:

• View your submissions — See all bugs and features you've reported
• Track progress — Watch as issues move from Open → In Progress → Resolved
• Filter by type — Bugs, features, or both
• Filter by app — Admin, Bespoke Portal, or all
• See what others reported — All feedback is public so you can see the full backlog

Issue Lifecycle

Every issue goes through these stages:

• ● Open — Newly submitted, waiting for review
• ● In Progress — Being actively worked on by the team
• ● Resolved — Fixed and deployed — try it out!
• ● Closed — No longer relevant, duplicate, or won't fix (with explanation)